Tag: innovation

• Observations of a guest at the Ritz-Carlton

  What can a Director of Guest Experiences observe at the icon of customer service?

  Mark G. Knox

  May 17, 2017

  Hospitality, Leadership, Uncategorized

  Chick-fil-A, customer service, innovation, Mindfulness, Ritz-Carlton, work

• Leadership questions from the battlefield: Antietam

  The past is great. But when is it time to move on?

  Mark G. Knox

  April 6, 2017

  Leadership, Uncategorized

  Antietam, Civil War, Continuous Improvement, innovation